--------------How to get help on your boat project !!------

tech_support · Post by **tech_support** » Wed May 16, 2007 7:50 am

This section of the forum is for the support of those using our materials to rebuild or repair boats.

To get professional help: We need you to post your project details with pictures. Understanding the project in its entirety is critical for us to give good advice.

Some important info that will help us help you:

boat particulars: LOA, beam, power
measurements: thickness of stringers, transoms, bottom, spacing between stringers, etc...
Pictures: Pictures allows us to see what we are dealing with in terms of damage and also alerts us to other possible problems. Its difficult to over emphasize how important pictures are to good feedback

garym · Post by **garym** » Thu May 16, 2019 4:29 pm

Are you guys working this week?

fallguy1000 · Post by **fallguy1000** » Thu May 16, 2019 4:36 pm

I am pretty sure Jeff is around all the time and it is full time business. Their customer service is exceptional. If you have a problem reaching them; it is very temporary.

The designer does not specify repairs; nor does anyone here. You may get advice, but on something like a glass schedule; that would be harder for a repair.

You can private message me for some advice on a go to location on the web for a glass schedule.

garym · Post by **garym** » Thu May 16, 2019 4:43 pm

Thanks - I left them a VM message yesterday, will try again.

piperdown · Post by **piperdown** » Thu May 16, 2019 10:51 pm

They work full time. The only time they may be delayed is when they are off at a boat show. Otherwise Jeff and Reid respond extremely fast. And, as others have said, their customer service is top notch!

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